Who We Are

Optimflow Elite operates from Rruga Isa Boletini 20, Tirana, Albania. We're registered as an educational technology company specializing in cross-platform AR/VR game development training. When we refer to "we," "us," or "our" in this document, we're talking about Optimflow Elite and our educational operations.

You can reach our data protection team at contact@optimflowelite.com or call us at +355685006535 during business hours (Monday-Friday, 9:00-17:00 CET).

Information We Collect

We collect different types of information depending on how you interact with us. Here's what we gather and why it matters:

Information You Provide Directly

When you fill out forms on our site or sign up for courses, you give us information voluntarily. This typically includes:

• Your name and email address for course registration and communication
• Phone number if you want us to contact you about programs
• Educational background and experience level to help us recommend appropriate courses
• Payment information when you enroll (processed through secure third-party systems)
• Portfolio links or project samples if you're applying for advanced programs
• Messages you send through contact forms or support channels

Automatically Collected Information

Like most websites, we collect some information automatically through cookies and similar technologies:

• Browser type, operating system, and device information
• IP address and general location data (country and city level)
• Pages you visit and how long you spend on them
• Links you click and features you use
• Referring website that brought you to our site
• Time and date of your visits

Course Interaction Data

For enrolled students, we track educational progress:

• Course completion rates and module progress
• Assignment submissions and project work
• Quiz scores and assessment results
• Discussion forum participation
• Video watch time and learning resource downloads

How We Use Your Information

We use the information we collect for specific, practical purposes related to running our educational programs:

• Course Administration: Managing enrollment, processing payments, sending course materials, and providing technical support
• Communication: Sending course updates, schedule changes, new program announcements, and responding to your inquiries
• Improvement: Analyzing how students use our platform to improve course design, fix technical issues, and develop new content
• Security: Protecting against fraud, unauthorized access, and ensuring platform stability
• Legal Compliance: Meeting obligations under Albanian law and international educational standards

We don't sell your personal information to third parties. Period. We also don't use your data for purposes unrelated to education without getting your explicit permission first.

Data Sharing and Third Parties

Running an online education platform means working with specialized service providers. Here's who might have access to your information and why:

All third-party providers we work with are required to maintain strict confidentiality and can only use your data for the specific services they provide to us. We vet our partners carefully and ensure they meet security standards.

When We Might Disclose Information

There are limited situations where we might need to share your information beyond our service providers:

• If required by Albanian law enforcement or legal proceedings
• To protect our rights, property, or safety, or that of our students
• With your explicit consent for specific partnerships or opportunities
• In connection with a business transfer, though we'd notify you first

Your Rights and Choices

You have significant control over your personal information. Under Albanian data protection law and our own policies, here's what you can do:

Access Your Information

Request a copy of all personal data we hold about you. We'll provide this in a readable format within 30 days of your request. Just email contact@optimflowelite.com with "Data Access Request" in the subject line.

Correct Inaccurate Data

If information we have about you is wrong or outdated, you can ask us to fix it. Students can update most information directly through their course dashboard, or contact our support team for help.

Delete Your Information

You can request deletion of your personal data, though we might need to retain certain records for legal or legitimate business purposes (like tax records or proof of course completion). We'll explain what we can and cannot delete when you make a request.

Restrict Processing

Ask us to limit how we use your information in certain circumstances, such as while we verify accuracy of disputed data.

Object to Processing

You can object to our use of your data for marketing purposes or other processing based on legitimate interests. We'll stop unless we have compelling grounds to continue.

Data Portability

Request your data in a structured, commonly used format so you can transfer it to another service provider if you choose.

Data Security Measures

Protecting your information is something we think about constantly. Our security approach includes multiple layers:

• Encryption: All data transmitted between your browser and our servers uses SSL/TLS encryption. Stored data is encrypted at rest.
• Access Controls: Only authorized team members can access student data, and we track who accesses what information.
• Regular Audits: We review our security practices quarterly and test for vulnerabilities.
• Secure Infrastructure: Our hosting providers maintain SOC 2 Type II compliance and undergo regular security assessments.
• Staff Training: Everyone on our team receives privacy and security training annually.
• Incident Response: We have procedures in place to respond quickly if a security issue occurs.

That said, no online system is completely secure. We do everything reasonably possible to protect your information, but we can't guarantee absolute security. You should also take precautions like using strong passwords and keeping your login credentials private.

Data Retention Periods

We don't keep your information forever. Here's how long we typically retain different types of data:

• Active Student Records: Maintained throughout your enrollment plus 3 years after course completion for certificate verification
• Course Progress Data: Kept for 5 years to support alumni who may need transcripts or verification
• Financial Records: Retained for 7 years as required by Albanian tax law
• Marketing Communications: Contact information kept until you unsubscribe or request deletion
• Website Analytics: Aggregated data kept indefinitely; individual user data anonymized after 14 months
• Support Communications: Maintained for 2 years to help resolve recurring issues

When retention periods expire, we securely delete or anonymize the data so it can no longer identify you personally.

International Data Transfers

While we're based in Albania, some of our service providers operate servers in other countries. This means your information might be processed outside Albania, including in the European Union, United States, or other regions where our technology partners maintain infrastructure.

When we transfer data internationally, we ensure appropriate safeguards are in place through standard contractual clauses, adequacy decisions, or other approved mechanisms. Our service providers must maintain security standards equivalent to what we require in Albania.

If you're accessing our services from outside Albania, you acknowledge that your information will be transferred to and processed in Albania and other countries where our operations and partners are located.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to function properly and improve your experience. Here's what you should know:

Essential Cookies

These are necessary for the website to work. They enable basic functions like page navigation, secure area access, and form submission. You can't disable these through our tools, but your browser settings allow you to block them (though this may affect site functionality).

Performance Cookies

Help us understand how visitors use our site by collecting anonymous information about page visits, error messages, and user flow. This helps us identify technical issues and improve navigation.

Functionality Cookies

Remember your preferences and choices to provide enhanced features and personalization. For example, remembering your language preference or login status.

Most browsers accept cookies automatically, but you can modify your browser settings to decline cookies if you prefer. Keep in mind this might prevent you from accessing certain features or content.

Children's Privacy

Our courses are designed for adults and professionals developing career skills in game development. We don't knowingly collect information from anyone under 18 years old without parental consent.

If a parent or guardian becomes aware that their child has provided us with personal information without consent, please contact us immediately. We'll delete such information from our systems promptly.

For students aged 16-18, we require verifiable parental consent before enrollment in our programs.

Changes to This Policy

Technology and regulations evolve, and so do our practices. We may update this privacy policy occasionally to reflect changes in how we operate or to comply with legal requirements.

When we make significant changes, we'll notify enrolled students by email and post a notice on our website. The "Last Updated" date at the top shows when the most recent changes took effect.

We encourage you to review this policy periodically, especially before providing new information or enrolling in new programs. Continued use of our services after changes indicates acceptance of the updated policy.

Albanian Data Protection Authority

If you have concerns about how we handle your personal data that we haven't resolved satisfactorily, you have the right to lodge a complaint with the Albanian Data Protection Authority (Autoriteti për Mbrojtjen e të Dhënave Personale).

However, we'd appreciate the opportunity to address your concerns directly first. Most issues can be resolved through direct communication with our team.